Returns policy

1.        Introduction

1.1     We understand that from time to time you may wish to return a product to us.

1.2     We have created this policy to enable you to return products to us in appropriate circumstances.

1.3     This policy shall apply to all of our customers, irrespective of their geographical location.

1.4     This policy shall apply to all orders submitted through our website.

1.5     This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

2.        Returns

2.1     You are entitled to return a product to us and receive a refund in accordance with this policy if:

(a)     we receive the returned product within 30 days following the date of dispatch of the product to you;

(b)     the returned product is unused, in its original unopened packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new (if the product has been tried on then you must insure that any labels are not taken off and you must repackage the product into its original packaging and send back to us where we may check for any damage);

(c)     you have no other legal right to return a product and receive a refund or exchange;

3.        Returns procedure

3.1     In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2     Products returned under this policy must be sent by Royal Mail Signed For delivery to: TwentyFour Fashion Ltd, 55 Rectory Grove, Leigh-on-Sea, Essex, SS9 2HJ.

3.3     You will be responsible for paying postage costs associated with returns under this policy.

4.        Exclusions

4.1     The following kinds of products may not be returned under this policy:

 

(a)     any product made to your specification;

(b)     any product personalised or adapted for you;

(c)     gift vouchers;

(d)     any items that have been worn;

(e)     any items that you have marked or damaged;

5.        Refunds

5.1     We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2     We will not refund to you the original delivery charges relating to the returned product.

5.3     We will not refund to you any costs you incur in returning the product to us.

5.4     We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5     We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6.        Improper returns

6.1     If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)     we will not refund the purchase price or exchange the product;

(b)     we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)     if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7.        Our details

7.1     This website is owned and operated by Twentyfour Fashion Ltd.

7.2     Our principal place of business is at Twentyfour Fashion Ltd, 55 Rectory Grove, Leigh-on-Sea, Essex, SS9 2HJ.

7.3     You can contact us by writing to the business address given above.

 


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